سياسة الاستبدال والاسترجاع

Return & Exchange Policy General Conditions: To benefit from the return or exchange services, the original invoice must be brought. Return and exchange include all items according to the following conditions: The item must be in the same condition as when purchased and not used, washed, or scented. Return within 3 days from the date of purchase, and exchange within 7 days. Items that were part of promotional offers or special discounts cannot be returned or exchanged. Refunds are made by the same method of payment used originally, except for purchases paid with partner vouchers or through installment payment service, where the value can be exchanged for shopping vouchers. Online Purchases: Receiving the shipment from the shipping company is considered the customer's acknowledgment that the shipment is intact and has not been opened before receipt. The return or exchange period begins from the date of receipt of the shipment. To get return or exchange service, the customer can go to the nearest branch of our branches. If there is no branch in the city, please contact us via WhatsApp 00966547872251 to issue a return shipping label and deliver it to the shipping company. Shipping fees, taxes, and customs are non-refundable in case of return or non-receipt, except in the case of a manufacturing defect in the product, where the customer has the right to exchange the product for another product or the same defect-free product. International orders are not eligible for return or exchange except in the case of a manufacturing defect, and in this case, contact via the same previous number. Refunds are made by the same method of payment used originally, except for vouchers or installment payments, where the amount is credited back to the customer's account on the website. Return expenses are fully borne by the customer. The return process is completed within 7 working days after the product is received by the warehouse and the inspection is completed. If the customer returns an order that had free shipping as a gift from the company, the original shipping cost will be deducted from the refunded amount.